Enroll is easy and can be done in justa few clicks through the Companion Pharmacy website. Select the item and choose a shipment frequency at checkout. We’ll handle the rest, including contacting your veterinarian for any prescription approvals.

You can also text AUTOSHIP to 919-505-8779 with your your veterinary hospital, prescription number, and pet’s name handy. 

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Your default card on file will be used for autoship payments.

No, autoship is a free service offered for your convenience.

You can cancel or adjust your autoship anytime, with no strings attached. Contact the Companion Pharmacy team or manage your settings online.

You can easily adjust the shipment frequency or pause your autoship page, or the pharmacy team will be happy to assist with changes.

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip Payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

You can either contact Companion Pharmacy directly team to update your address or adjust the default address in your account. The autoship will send to the default address on file at the time of placement.

Companion Pharmacy will automatically request a refill from Holly Springs Veterinary Hospital before the next autoship date. If a renewal is not approved, the pharmacy will notify you.

Companion Pharmacy will send a reminder, via text or email, seven days before your next autoship date. Once your order is shipped, you’ll receive a text (or email) with tracking information so you can stay updated.

When Holly Springs Veterinary Hospital sends a prescription to the pharmacy, you’ll get an instant notification via text (or email) to let you know it’s been received. New clients will need to provide secure billing and shipping details, while existing clients can expect a quick and easy process with minimal follow-up.

If you request a new prescription or refills, we will work directly with Companion Pharmacy to get approval. You’ll be notified by the pharmacy when your order is ready to proceed.

Nice and easy; your prescription will be delivered right to your door within days of the prescription completion!

• 1-2 Business Days: $22.50 (physical address required)
• 2-3 Business Days: $12.50 (physical address required)
• 3-5 Business Days: $7 for orders under $49 (Free for orders over $49 – some exclusions apply)

Yes, in most cases, they can ship to a PO Box. However, expedited orders will need a physical address. Companion Pharmacy will contact you if an update to your address is required.

Once your order is approved and shipped, you’ll receive a text (or email) with tracking information so you can stay updated.

We’ll handle everything, working directly with Companion Pharmacy to meet the necessary prescription requirements. The pharmacy will need your driver’s license or state ID and date of birth. Controlled substance deliveries require an adult signature (21+).

Companion Pharmcy will charge you directly. They accept all major credit cards: Visa, Mastercard, Discover, and American Express.

Your credit card will be charged when your order is placed. “VP COMPANION PHARMACY” will appear as the merchant of record.

Companion Pharmacy sources all products directly from manufacturers or licensed distributors, ensuring they are backed by product guarantees. Our compounded preparations are meticulously formulated in our lab under the supervision of Board-certified compounding experts recognized by the Board of Pharmacy Specialties.

If your order is already being processed, please contact the pharmacy team to see if changes are still possible. They can be reached directly at https://companionpharmacy.com/ or 919-817-5583

Companion pharmacy is licensed to ship in North Carolina. They do not ship to areas where they don’t hold pharmacy licensure.

Companion Pharmacy takes pride in the quality of their products and customer service. If you experience an issue, please contact their customer support within 14 days of receiving your order. Due to prescription standards, they cannot restock medications, but they will help find an acceptable solution. Manufacturer guarantees apply for products purchased through Companion Pharmacy.

You can contact Companion Pharmacy anytime with questions. Texting is the preferred method of communication, offering a quick and convenient way to reach us. The Companion team regularly checks messages throughout the day. Although texting is the fastest option, we can also be reached by email or phone, though phone availability may be limited to certain hours.

During focused work hours (dispensing and compounding), we may not be available for direct calls, but we will respond promptly to texts or voicemails.

The Holly Springs Veterinary Hospital team is available for questions about your pet’s health during business hours.

If your pet is experiencing severe side effects or allergies, please contact Holly Springs Veterinary Hospital right away. Companion veterinary pharmacists are also available to discuss any concerns.

Please refer to these resources for safe disposal guidance:

• Where and How to Dispose of Unused Medicines?
• Safe Needle Disposal