Website Accessibility
Updated: April 2023
General
Our company strives to ensure that its services are accessible to people with disabilities. Our website has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on Our Website
We make available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows this website to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The accessibility menu can be enabled by clicking the accessibility icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the menu to load in its entirety.
Disclaimer
Our company continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our website with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on our website or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact our Customer Support at [email protected].
Holly Springs
Veterinary
Hospital
1050 N Main St
Holly Springs, NC 27540
Phone: (919) 567-1775
Email: [email protected]
Prescription Refills:
Text REFILLRX to 919-505-8779
Hospital Hours
Mon – Fri: 7:30 AM – 5:30 PM
Saturday-Sunday Closed
How can I request a refill on a prescription?
Easy! If your pet has valid refills on file, Companion Pharmacy will fulfill your order right away. If no refills remain, your veterinarian at Holly Springs Veterinary Hospital will need to send a refill request to the pharmacy. Don’t worry - we’ll handle the coordination with the pharmacy. You won’t be charged until your prescription is finalized.
If you would like to expedite your refill request with Companion Pharmacy, please have your prescription number ready and text RefillRX to 919-505-8779.
How does the prescription process work with my veterinarian?
When Holly Springs Veterinary Hospital sends a prescription to the pharmacy, you’ll get an instant notification via text (or email) to let you know it’s been received. New clients will need to provide secure billing and shipping details, while existing clients can expect a quick and easy process with minimal follow-up.
If you request a new prescription or refills, we will work directly with Companion Pharmacy to get approval. You’ll be notified by the pharmacy when your order is ready to proceed.
What are my shipping options?
Nice and easy; your prescription can be delivered right to your door or veterinary practice within days of the prescription completion!
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Delivery Options
- Practice Delivery:
Medications and products can be delivered to the practice at no cost to you. Delivery schedules vary based on pharmacy operations, practice location, and client responsiveness. - Home Delivery via Courier:
Courier service is available for clients within a 40-mile radius of the pharmacy. The delivery fee is $9 per order. Most deliveries are completed same-day or next-business-day, depending on order pickup time, pharmacy operations, and client responsiveness. - Auto-Ship Deliveries:
Clients enrolled in auto-ship receive free home delivery via USPS. Shipments typically take 3–5 business days. Clients receive text message reminders 7 days prior to the scheduled shipment. A 5% discount is applied to eligible auto-ship items.
Shipping Options for Clients Outside the 40-Mile Radius
- Free shipping to the practice
- UPS Ground: $12.50
- UPS Overnight: $35.00
Additional Notes
- Email or text notifications with tracking numbers are sent for USPS and UPS shipments. Courier deliveries do not generate tracking links.
- Shipping policies may be adjusted based on client responsiveness and pharmacy capacity.
- Practice Delivery:
Can Companion Pharmacy ship to a PO Box?
Yes, in most cases, they can ship to a PO Box. However, expedited orders will need a physical address. Companion Pharmacy will contact you if an update to your address is required.
Where is my order? How can I track shipping updates?
Once your order is approved and shipped, you’ll receive a text (or email) with tracking information so you can stay updated.
How do controlled substance orders work?
We’ll handle everything, working directly with Companion Pharmacy to meet the necessary prescription requirements. The pharmacy will need your driver’s license or state ID and date of birth. Controlled substance deliveries require an adult signature (21+).
What payment methods are accepted?
Companion Pharmacy will charge you directly. They accept all major credit cards: Visa, Mastercard, Discover, and American Express.
How will my payment transactions appear?
Your credit card will be charged when your order is placed. "VP COMPANION PHARMACY" will appear as the merchant of record.
Where do your products come from?
Companion Pharmacy sources all products directly from manufacturers or licensed distributors, ensuring they are backed by product guarantees. Our compounded preparations are meticulously formulated in our lab under the supervision of Board-certified compounding experts recognized by the Board of Pharmacy Specialties.
Can I update or change an order after it is placed?
If your order is already being processed, please contact the pharmacy team to see if changes are still possible. They can be reached directly at https://companionpharmacy.com/ or 919-505-8779.
Do you ship to other states or internationally?
Companion pharmacy is licensed to ship in North Carolina. They do not ship to areas where they don’t hold pharmacy licensure.
Who can I speak to about my pet’s prescription or current medication?
You can contact Companion Pharmacy anytime with questions. Texting is the preferred method of communication, offering a quick and convenient way to reach us. The Companion team regularly checks messages throughout the day. Although texting is the fastest option, they can also be reached by email or phone, though phone availability may be limited to certain hours.
During focused work hours (dispensing and compounding), Companion Pharmacy may not be available for direct calls, but will respond promptly to texts or voicemails.
The Holly Springs Veterinary Hospital team is available for questions about your pet's health during business hours.
What should I do if my pet is experiencing side effects or allergies?
If your pet is experiencing severe side effects or allergies, please contact Holly Springs Veterinary Hospital right away. Companion veterinary pharmacists are also available to discuss any concerns.
How do I properly dispose of leftover or expired medication?
Please refer to these resources for safe disposal guidance:
