As we have continued to monitor official news and recommendations regarding COVID-19, we would like to implement an addendum to our previous announcement. Although we do not take decisions to alter day-to-day functions lightly, we want to keep the safety of both our staff and clients of utmost importance. As stewards of public health, we would also like to do everything possible to limit the spread of disease. With that being said, we will be requiring the following measures to be taken effective immediately.
We will no longer allow clients to enter our facility at this time, but rather provide car-side service until further notice. Once you arrive at our facility, we ask that you remain in your vehicle and call the clinic to inform us of your arrival. At that time, a member of our team will greet you at your vehicle to transport your pet inside for remainder of their appointment. We ask that pets are secure in their carriers, or on a leash, as we approach the vehicle in order to ensure their safety.
Once your pet has been evaluated, their veterinarian will reach out to you by phone to relay their exam findings and/or treatment plan. Once approved, we will ask that you pay by phone for services rendered. Upon completion of services, a member of our team will escort your pet back to your vehicle.
Should you need to pick up medications for your pet, we ask that you also remain in your vehicle and phone the clinic to inform us of your arrival. We will then have you pay for the medications by phone and a member of our team will bring them directly to your vehicle.
We will be reaching out to each client who already has a previously scheduled appointment to review this newly adopted process. We thank each of your for your understanding and patience during this difficult time. Should you have any questions, please do not hesitate to reach out to our office.